We cannot estimate what time you will be plowed; please do not ask what time we will get to your house. We get to everyone on the list as soon as we can and appreciate your patience and understanding about this.
We understand that inclement weather may affect travel to work or school and you are paying for a service to aid in that travel. Unfortunately, we cannot arrive at everyone’s house as soon as the snow ends or in-line with each customer’s respective schedule. Our schedule is determined by mother nature, so we might arrive at your house until after you have already left for work or school.
All customers are on a route that is serviced by a truck who is plowing other similar driveways. The routes are created so that we plow in a logical order. We understand that you may have to go to work or get the kids to school in the morning or possibly don’t have to go anywhere. Your driveway will be plowed in the order of the route.
Well, all plans are subject to change, but we rely on experience, many weather apps, the news and, honestly, looking at the window to see how much snow is on the ground. If the forecast calls for 3" of snow, we'll plow when all the snow stops. If it's a bigger storm, we may need to plow more than once. We use a combination of technology and our own judgement which comes from years of experience. Sometimes we get it wrong, but we blame Mother Nature for being finicky and changing her mind.
We do not offer shoveling services. We understand the need for these types of services, but shoveling adds time to an already time-sensitive service. Our goal with plowing is to make sure you can get out of your garage and/or driveway.
We also do not shovel between cars if they are in the driveway, nor will we knock on the door, call or text you and wait for you to move your car. Your driveway may be skipped if cars are blocking plow access to the driveway.
Thanks for asking!
*there will be a service charge if your driveway is blocked and you ask us to come back the next day after you have moved your car(s)
^We will not be responsible for damage caused to items left on the driveway
The goal of snow plowing is to clear your driveway so that you can get out and go about your business as usual. A snow plow cannot always clean your driveway to the pavement like a shovel or snow blower can.
Installing the reflective plow stakes along the driveway is one way for us to try and avoid damaging the property. However, a big truck with a heavy plow will tear up the lawn very easily. This is not intentional, but it does happen. The snow has to be pushed somewhere and that "somewhere" is generally onto the lawn.
I guess it can be. It's mostly hard work, generally late at night under stressful and adverse conditions and you don't eat very well and there's nothing good on the radio. But, we'll take snow plowing over working in an office any day!